Skin Rejuvenate Membership Contract Agreement (Terms & Conditions)

Please note: Additional terms applicable to promotional memberships, including founding memberships and two-week free trials, are detailed at the end of these terms and conditions and supplement the outlined terms.

1. AGREEMENT SUMMARY

  • a) You, the client, are entering into a service agreement for the delivery of in-clinic treatments & membership services provided by Skin Rejuvenate.
  • b) The term/length of this agreement is for a MINIMUM of 1 month that is ongoing, and will AUTOMATICALLY RENEW, subject to cancellation as per terms & conditions.
  • c) Fees and/or charges payable by the client under this agreement include the following:
    • i) Monthly (or otherwise agreed frequency) direct debit payments of AUD$99.00 (amount may be adjusted based on the frequency of payment) from a nominated debit card or credit card.
    • ii) Above direct debit payments are solely for delivering the membership benefits Clause a) of the membership contract agreement summary.
  • d) Additional fees and/or charges that are not included in this service agreement may include, yet are not limited to:
    • i) Cancellation, suspension and other additional membership fees.

2. WAIVER FORM

  • You agree to sign all necessary waiver forms provided by Skin Rejuvenate received in relation to treatments and understand the associated risks have been explained prior to treatment.

3. MINIMUM AGE

  • We strictly do not allow individuals under the age of 18 to sign up for a Skin Rejuvenate membership or receive any treatments within our clinics due to medical insurance reasons.

4. PAYMENT

  • Membership fees are paid in advance monthly, by a valid debit or credit card.

5. MEETING YOUR RESPONSIBILITIES

  • a) You must make sure:
    • i) Your account can accept direct debits
    • ii) There are sufficient funds in your account on the payment day.
    • iii) Update payment details 30 days prior to debit/credit card expiring.
  • b) For membership/s in your name, you must make sure that the payment method you choose remains valid for the length of your agreement. This includes third-party accounts. If the details you give us fail, you are liable for all resulting fees. You should update your details and are obligated to complete your minimum term of payments.

6. FAILED OR DECLINED PAYMENTS

  • a) If a monthly membership payment fails, access to membership benefits will be temporarily paused until the payment is received. We make three automatic re-attempts to collect the payment within a week after the due date. If payment isn’t received within 7 days of the due date, the membership will be automatically cancelled, and access to accumulated credit will not be available upon reactivating the membership.
  • b) Skin Rejuvenate will make a reasonable effort to advise you on the status of the failed payments by letting you know beforehand by:
    • i) Initially advising via email that your payment has failed.
    • ii) Failing this being corrected, we will contact you via phone/SMS.

7. INCREASE OF MEMBERSHIP FEES

  • a) Skin Rejuvenate reserves the right to increase your fees with prior notice. Skin Rejuvenate will make a reasonable effort to advise regarding updated with 28 days beforehand in writing to you via the email address provided at sign up.
  • b) Skin Rejuvenate will consider that you have received our letter or email on the second business day after it is sent. Where Skin Rejuvenate has made a reasonable effort to let you know about a fee increase, you authorise us to increase any debits from your nominated account.

8. CHANGES TO YOUR AGREEMENT

  • a) Skin Rejuvenate may sometimes add to, change or amend our terms and conditions. This includes changing the opening and closing hours, our treatments and membership fees/structure/offerings. The most up-to-date terms and conditions always apply. Skin Rejuvenate will give you at least 28 days’ notice of any changes. If Skin Rejuvenate does not fulfil our obligations to you, you may be able to cancel your membership.
  • b) Skin Rejuvenate may, during periods, have temporary closures. If we deem this to have substantially reduced our ability to provide our service to you, Skin Rejuvenate will amend your 1-month term, and next membership fee due date, to account for time of which services were unavailable.

9. SUSPENSION AND PAUSES

  • You are unable to suspend or pause your membership and monthly treatments are not able to be received in the following months if they have not been redeemed in the month of issue.

10. CANCELLATIONS

Minimum 30 day’s notice if the initial contract term has not been completed by providing written notification via email to the Skin Rejuvenate clinic where your membership is activated. Your clinic will then schedule your membership to deactivate your membership 30 days from the day of notice. You will be charged your monthly membership during this cooling-off period where you will still have access to membership benefits for 30 days after your final membership monthly fee payment has been processed. You will also have access to your total accumulated credit for 12 months from your cancellation date but can only be used at your chosen clinic.

11. TERMS OF SERVICE

  • Standard terms of service apply to all patients, including members and is applicable to all treatments. Subject to the treatment booked, you may require a complimentary consultation with a Skin Rejuvenate cosmetic injector or dermal therapist to determine if the patient is suitable for the treatment. A $50 deposit may be requested for your booking, which can be redeemed on your treatment or product. Should our Injector determine that the treatment is not right for you, or if you decide not to proceed, we will refund your deposit. If rescheduling or cancelling, please provide at least a 24-hour notice. If a patient cancels the appointment within 24 hours or is a no-show, the deposit may be forfeited.

12. BENEFITS PROCESS

  • You are entitled to a range of benefits in your skin rejuvenate membership including treatments. These treatments are available to be redeemed in the calendar month and not tied to your payment date. Monthly benefits that are not redeemed in the calendar month do not carry forward into the next month and are subject to booking availability. Skin Rejuvenate will make reasonable effort to provide availability for membership treatments if you make reasonable efforts to book in advance but cannot guarantee availability if not booked in reasonable advance.

13. CREDIT PROCESS

  • Each month; you will receive a $108 credit that can be used towards any product or treatment at your selected Skin Rejuvenate clinic. The credit is allocated on the day following your monthly payment fee is successfully processed. Your credit accumulates every month, with no limit and doesn’t expire during your membership. Your credit is only redeemable on treatments and products at your chosen clinic of which you are sign up as a member at. You cannot use your credit for the payment of membership fees or gift vouchers. If you decide to cancel your membership by providing 30 days’ notice, any remaining credit will still be accessible at your selected clinic for 12 months from the date of cancellation. 

14. TRANSFER OF MEMBERSHIP TO OTHER INDIVIDUAL

  • Your membership or benefits, including credit are non-transferrable.  These cannot be transferred to another individual during your membership or when you have cancelled your membership and have remaining credit available.

15. TRANSFER OF MEMBERSHIP TO OTHER SKIN REJUVENATE CLINICS

  • Your membership, or benefits, including credit cannot be used nor transferred to other Skin Rejuvenate clinics and are exclusive to only be redeemed at the clinic your membership started.  If you wish to sign up for a membership at a different Skin Rejuvenate clinic, you will need to cancel your membership with 30 day’s written notice to your current chosen clinic then proceed to sign up for a membership at your newly chosen clinic.

ADDITIONAL TERMS APPLICABLE TO INDIVIDUALS ELIGIBLE FOR PROMOTIONAL OFFERINGS
Depending on your membership offering at the time and or clinic you signed up, the following terms may be applicable in additional to the terms above.

16. FREE TRIAL ADDITIONAL TERMS

  • a) The exclusive offering to individuals that sign up for a free trial at a selected Skin Rejuvenate clinic is a 14-day period of which no fee is required for the standard membership and associated benefits with the exclusion of $108 credit.
  • b) The term/length of the free trial period is 14 days. Upon completion of the trial, your membership will automatically continue, charging the monthly fee of $99 on the 15th day upon sign up for your membership of which this will commence your 1-month membership term which is reoccurring and paid in advanced.
  • c) all payment terms outlined in this agreement are required upon sign up for the free trial, however, you will not be charged until your 1-month membership terms commences once the 14-day free trial term has ended.
  • d) Standard cancellation terms outlined in this agreement apply during the free trial period of which you can cancel your membership at any time with a 30 days’ notice via email to your chosen clinic where you have signed up.
  • e) The 2-week free trial is available once per customer across all Skin Rejuvenate clinics.
  • f) Free trial offers are not guaranteed to be available at all Skin Rejuvenate clinics.

17. FOUNDING MEMBERSHIP ADDITIONAL TERMS: Applicable to Skin Rejuvenate Cockburn, Manning, Inglewood and Joondalup

  • a) Founding memberships are limited and exclusive to selected Skin Rejuvenate clinics and available for a limited time prior to the clinics opening date. 
  • b) The exclusive offer to individuals that sign up for a founding membership is your 2nd and 3rd month of which no membership fee is required. This membership is the standard membership offering outlined in this agreement with the exclusion of $108 credit during your 2nd and 3rd month when no fee is required. 
  • c) To be eligible for a founding membership, you are required to pay your 1st month of membership term in advance requiring a fee of $99. Your membership term commences on the date specified on sign up.
  • d) After the two-month free period, your membership will automatically continue at a monthly rate of $99, and you will receive your monthly credit inclusive of all standard membership benefits and terms outlined in this agreement.
  • e) Founding Memberships require a minimum commitment of six months from the commencement of your 1st month. After completion of the 6-month term, you are eligible to cancel your membership at any time according to terms outlined in this agreement.
  • f) Founding Memberships are only available once per individual across all Skin Rejuvenate clinics.

18. FOUNDING MEMBERSHIP ADDITIONAL TERMS: Applicable to Skin Rejuvenate Malvern

  • a) Founding memberships are limited and exclusive to selected Skin Rejuvenate clinics and available for a limited time prior to the clinics opening date. 
  • b) The exclusive offer to individuals that sign up for a founding membership is your 2nd month of which no membership fee is required. This membership is the standard membership offering outlined in this agreement with the exclusion of $108 credit during your 2nd month when no fee is required. 
  • c) To be eligible for a founding membership, you are required to pay your 1st month of membership term in advance requiring a fee of $99. Your membership term commences on the date specified on sign up.
  • d) After the one-month free period, your membership will automatically continue at a monthly rate of $99, and you will receive your monthly credit inclusive of all standard membership benefits and terms outlined in this agreement.
  • e) Founding Memberships require a minimum commitment of three months from the commencement of your 1st month. After completion of the three-month term, you are eligible to cancel your membership at any time according to terms outlined in this agreement.
  • f) Founding Memberships are only available once per individual across all Skin Rejuvenate clinics.

19. MEMBERS EXCLUSIVE OFFER: $49 SKIN PEEL EXCLUSIVE FOR MEMBERS FRIENDS

  • Offer is applicable exclusively to friends of all Skin Rejuvenate active members across at Skin Rejuvenate clinic.
  • Available from 1st February to 31st March.
  • Limited to 1 treatment per referred individual.
  • Members can share this offer with as many people as they like.
  • The referred friend must receive the standard Custom-curated Skin Peel at a discounted price at the Skin Rejuvenate clinic where the member is signed up.
  • The member’s friend must specify at their appointment who shared this offer with them, to ensure the membership is active and at the correct clinic.
  • Members cannot use credit for the payment of the referred friend’s treatment.
  • No substitutions for alternative treatments, offerings, or cash equivalents.
  • The offer is exclusively available to book from 01.02.2024 and ends 31.03.2024 and is subject to booking availability.
  • The promotion is not eligible for bookings and treatments received outside of the promotion dates, even if no bookings are available during this promotional period.

20. CONTACT US

  • For all inquiries, please submit the contact form accessed via this link. Ensure you select the Skin Rejuvenate clinic where you have signed up as a member.